Refund policy

Official Return, Exchange, and Refund Policy

This policy outlines the specific return and exchange options based on the method of purchase and fulfillment.

Timeframe: All return and refund requests must be submitted within the applicable return window outlined below. Requests received outside of the stated timeframes will not be accepted.
Condition: All qualifying item(s) must be unaltered, unwashed, unworn, and odorless. They must be returned with all original tags intact and attached.
Rejection: Items showing any signs of wear, washing, makeup, deodorant, or strong odors (including perfume or smoke) will be rejected and returned to the customer at their expense.

All sales are final on discounted merchandise, Red Tag and selected accessories. The following items cannot be returned or exchanged:

Discounted/Red Tag merchandise (including items purchased using a promotional code or marked down).
Selected accessories and certain in-store garments explicitly marked as "All Sales Final", “Red Tag” or "Clearance."
Jewelry (e.g., earrings) and hair accessories.
Gift cards.

Purchase Channel	Return Window	Options Available	Refund Eligibility	Credit Details
A. Online (Delivered via Mail)	30 Days from Delivery Date	Exchange or Refund	Yes, to Original Payment Method	Not Applicable (Cash Refund option available)
B. In-Store or Phone Orders	15 Days from Purchase Date	Exchange or Merchandise Credit	No (No cash refunds)	Merchandise credit issued on a physical card, valid for 2 years.
C. Online (In-Store Pickup)	30 Days from Pickup Date	Exchange or Store Credit	No (Not eligible for refund)	Store credit issued as a digital code.

Authorization (All Orders): All returns require a Return Merchandise Authorization (RMA) number. Do not send items back without one.
Online/Mailed Returns: To begin the process, please visit our online Returns Portal at info@muumuufactory.comand enter your order number and email address.
In-Store/Phone Returns: Returns must be initiated by visiting the store location or contacting Customer Service at 808-941-4183 to receive return shipping instructions.
Online (In-Store Pickup): Returns for online orders selected for in-store pickup must be initiated within 15 days from the pickup date.
Shipping Label: Once your return is approved, a prepaid shipping label will be emailed to you for mailed returns. You must ship the item(s) back within 7 days of receiving the label.

Exchanges (Mailed Orders): Return shipping is paid by customer if you opt for an exchange for a different size/style. The exchanged garment will be mailed back to the customer for a flat rate of $10.00.
Refunds (Mailed Orders): If you choose a full refund back to your original payment method, a flat-rate deduction of $25.00 will be subtracted from your refund to cover the cost of a restocking fee. Customers will be responsible for the cost of shipping the garment(s) back to us.
Original Shipping: Refunds do not include shipping and handling fees from the original order.
Processing Time: Once your return is received and inspected (typically 3-5 business days), we will process the refund, credit, or exchange.
Refund Timing: Refunds to your original payment method can take 5-10 business days to post to your bank statement.